These Terms and Conditions of Use ("Terms") govern your access to and use of the bluefabric platform, including all associated software, tools, APIs, data connectors, and documentation (collectively, the "Platform"), provided by x2i Inc. ("Provider," "we," "our," or "us").
By accessing, browsing, or using the Platform, you ("User," "you," or "your") confirm that you have read, understood, and agree to be bound by these Terms. If you are accessing the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Access to the Platform is ordinarily provided pursuant to a Master Services Agreement ("MSA") or Order Form between Provider and an authorized partner or client ("Subscriber"). These Terms supplement but do not replace the MSA. In the event of a conflict between these Terms and the MSA, the MSA shall prevail as between Provider and Subscriber.
Provider may grant temporary access to the Platform for demonstration or evaluation purposes ("Demo Access") without requiring an MSA. Demo Access is subject to the following conditions:
(i) Demo Access is provided "as is" for evaluation purposes only, with no service level commitments, support obligations, or uptime guarantees;
(ii) Demo Access is limited to a maximum of two (2) named users per organization. Each user must register with a verifiable corporate email address. Creating multiple accounts or sharing credentials to circumvent this limit is prohibited;
(iii) the User shall not upload any live, production, or Personal Data to the Platform during Demo Access;
(iv) all intellectual property rights in Platform outputs generated during the demo remain the sole property of Provider;
(v) Users shall not reverse engineer, decompile, copy, or attempt to derive the source code, algorithms, or data structures of the Platform. Use of Demo Access to inform or assist development of a competing product is a material breach of these Terms;
(vi) the confidentiality provisions of Section 14 apply in full to Demo Access;
(vii) Demo Access expires automatically seven (7) days from the date access is granted unless Provider agrees in writing to an extension; and
(viii) Provider monitors Demo Access environments for anomalous activity and reserves the right to immediately suspend or terminate access upon detection of suspicious or prohibited activity.
You must be at least eighteen (18) years of age and have the legal capacity to enter into binding agreements.
"Authorized User" means an individual granted access credentials by the Subscriber or Provider to use the Platform.
"API" means the application programming interface and related documentation, credentials, and access keys provided by Provider.
"Content" means all text, data, files, reports, configurations, and other materials displayed on or generated by the Platform.
"Data Processing Agreement" or "DPA" means the agreement between Provider and Subscriber governing the processing of Personal Data.
"Master Services Agreement" or "MSA" means the master services agreement entered into between Provider and Subscriber, together with all Statements of Work, Order Forms, and amendments.
"Personal Data" means any information that identifies or can be used to identify a natural person, as defined by applicable data protection laws.
"Subscriber" means the organization that has entered into an MSA or Order Form with Provider and under whose account you access the Platform.
"User Data" means any data uploaded to, connected to, or generated through the Platform by or on behalf of a User or Subscriber.
Access to the Platform requires unique login credentials assigned to each Authorized User. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. Sharing of credentials between Users is prohibited.
You agree to keep your password confidential, use a strong password of at least twelve (12) characters, and immediately notify Provider at support@bluefabric.ai if you become aware of any unauthorized use of your account or any security breach.
Provider reserves the right to suspend or disable any User account immediately and without prior notice if Provider reasonably believes the account has been compromised, is being used in violation of these Terms, or poses a security risk to the Platform or other Users.
Subject to these Terms and the applicable MSA, Provider grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform solely for the Subscriber's internal business purposes during the term of the Subscriber's MSA.
Except as expressly permitted by these Terms or the MSA, you shall not: (i) sublicense, sell, resell, transfer, or distribute access to the Platform; (ii) use the Platform for the benefit of any third party other than the Subscriber; (iii) access the Platform in order to build a competing product or service; (iv) remove, alter, or obscure any proprietary notices on the Platform; or (v) access the Platform through any means other than the interfaces provided by Provider.
You agree not to:
(i) reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or data structures of the Platform;
(ii) copy, modify, adapt, translate, or create derivative works of the Platform or any Content;
(iii) introduce any virus, worm, Trojan horse, ransomware, or other harmful code into the Platform;
(iv) attempt to gain unauthorized access to the Platform, other User accounts, or any connected systems or networks;
(v) use any automated means (including bots, scrapers, or crawlers) to access the Platform without Provider's prior written consent;
(vi) upload or transmit any Content that is unlawful, harmful, defamatory, or infringes any intellectual property rights;
(vii) circumvent, disable, or interfere with any security features, rate limits, or access controls of the Platform; or
(viii) use the Platform in violation of any applicable law, regulation, or industry standard.
Provider reserves the right to monitor Platform usage for compliance with these Terms, security purposes, and service improvement. Provider will not monitor the content of User Data except as necessary to provide the Service or as required by law.
As between Provider and User, User Data remains the property of the Subscriber. Provider acquires no ownership rights in User Data by virtue of providing the Platform.
By connecting or uploading User Data to the Platform, you grant Provider a non-exclusive, worldwide license to host, store, process, display, and transmit such data solely as necessary to provide and improve the Platform. This license terminates when User Data is deleted from the Platform.
Provider may create anonymized, aggregated, and de-identified data derived from User Data ("Aggregated Data"). Provider may use Aggregated Data for any lawful purpose, including improving the Platform, generating benchmarking insights, and publishing industry analyses. Aggregated Data shall be processed such that it cannot reasonably be used to identify any individual User, Subscriber, or their clients.
Unless expressly authorized under the MSA, you shall not upload to the Platform: (i) data subject to PCI DSS, including credit card numbers; (ii) protected health information (PHI) as defined by HIPAA; (iii) government-classified information; or (iv) data the processing of which would violate applicable law.
For the purposes of applicable data protection laws, the Subscriber is the Controller of Personal Data processed through the Platform, and Provider is the Processor. Provider processes Personal Data solely on behalf of and in accordance with the documented instructions of the Subscriber.
When you use the Platform, we may collect and process: Account Information (name, email, job title, organization), Authentication Data (login timestamps, IP addresses, device identifiers), Usage Data (pages visited, features used, API calls), and Communication Data (support tickets, feedback).
Where GDPR applies, we process Personal Data on the following legal bases: (i) performance of the contract between Provider and Subscriber; (ii) compliance with legal obligations; (iii) legitimate interests of Provider in maintaining Platform security and improving the service; and (iv) the Subscriber's documented instructions as Processor.
The Platform is hosted on cloud infrastructure that may involve the transfer of Personal Data outside your country of residence. Where Personal Data is transferred outside the EEA, UK, or Switzerland, Provider ensures appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
If you are located in the EEA, UK, Switzerland, California, or another jurisdiction that grants data subject rights, you may have the right to access, rectify, or erase your Personal Data, restrict or object to processing, and data portability. To exercise these rights, contact privacy@bluefabric.ai.
If you are a California resident, you have additional rights under the CCPA/CPRA, including the right to know what Personal Data is collected, the right to delete, and the right to opt out of the sale or sharing of Personal Data. Provider does not sell Personal Data.
The Platform uses cookies and similar technologies:
| Category | Purpose | Duration | Can You Disable? |
|---|---|---|---|
| Strictly Necessary | Authentication, session management, security. The Platform cannot function without these. | Session / up to 24 hours | No |
| Functional | Remember your preferences (dashboard layout, timezone). | Up to 12 months | Yes |
| Analytics | Aggregate usage statistics to improve Platform performance. | Up to 12 months | Yes |
The Platform does not use advertising, marketing, or behavioral targeting cookies. We do not serve ads on the Platform and do not share cookie data with advertising networks.
Provider implements and maintains administrative, technical, and physical security measures to protect User Data and Personal Data, including: encryption in transit (TLS 1.2+) and at rest (AES-256); role-based access controls; regular vulnerability assessments and penetration testing; multi-factor authentication for administrative access; automated monitoring and alerting for suspicious activity; and network segmentation and firewall protections.
In the event of a confirmed security breach affecting Personal Data or User Data, Provider shall notify the Subscriber without undue delay and in any event within seventy-two (72) hours of becoming aware of the breach, and cooperate with the Subscriber in fulfilling any notification obligations under applicable law.
The Platform, including all source code, algorithms, data structures, user interface designs, documentation, trade secrets, and all related intellectual property rights, is and remains the sole property of Provider. Nothing in these Terms transfers ownership of any intellectual property to you or the Subscriber.
If you provide suggestions, feature requests, or other feedback regarding the Platform ("Feedback"), Provider may freely use, incorporate, and commercialize such Feedback without any obligation or compensation to you. You hereby assign all rights in Feedback to Provider.
The bluefabric name, logo, and all related marks are trademarks of Provider. You may not use Provider's trademarks without prior written consent.
Provider shall use commercially reasonable efforts to maintain Platform availability. Specific uptime targets are set forth in the MSA. Provider does not guarantee uninterrupted or error-free access to the Platform.
Provider may perform scheduled maintenance that temporarily affects Platform availability. Provider shall provide at least forty-eight (48) hours' advance notice of planned maintenance, except for emergency maintenance required to address security vulnerabilities or critical failures.
Technical support is provided to Subscribers in accordance with the MSA. For urgent security issues, Users may contact Provider directly at support@bluefabric.ai.
The Platform integrates with third-party systems, including ERP, WMS, TMS, CRM, and other enterprise applications. Provider is not responsible for the availability, accuracy, performance, or security of any third-party service.
Where integrations require API credentials or access tokens for third-party systems, you are responsible for providing valid credentials and maintaining their security. Provider shall store third-party credentials securely and use them solely for the purpose of operating the integration.
Fees for access to the Platform are governed by the MSA or Order Form between Provider and the Subscriber. Individual Users are not separately charged for Platform access unless otherwise agreed in writing.
You acknowledge that in the course of using the Platform, you may have access to confidential and proprietary information belonging to Provider, the Subscriber, or the Subscriber's clients. You agree not to disclose, reproduce, or use any such information except as authorized by the Subscriber and necessary for your use of the Platform.
Confidentiality obligations shall survive termination of these Terms for a period of three (3) years, or for as long as the information remains a trade secret, whichever is longer.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
PROVIDER MAKES NO WARRANTIES REGARDING THE AVAILABILITY, PERFORMANCE, OR SECURITY OF THIRD-PARTY SERVICES INTEGRATED WITH THE PLATFORM.
NOTHING IN THE PLATFORM CONSTITUTES LEGAL, FINANCIAL, ACCOUNTING, TAX, OR OTHER PROFESSIONAL ADVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY.
PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY THE SUBSCRIBER TO PROVIDER DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
The limitations in this Section 16 shall not apply to: (i) Provider's breach of its data security obligations under Section 9; (ii) Provider's gross negligence or willful misconduct; or (iii) any liability that cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold harmless Provider, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (i) your violation of these Terms; (ii) your misuse of the Platform; (iii) your violation of any applicable law or regulation; or (iv) any User Data you upload or transmit through the Platform that infringes third-party rights.
These Terms are effective upon your first access to the Platform and remain in effect for as long as you have an active account or access to the Platform.
Provider may suspend or terminate your access to the Platform immediately and without prior notice if: (i) you breach any provision of these Terms; (ii) the Subscriber's MSA is terminated or expires; (iii) the Subscriber requests that your access be revoked; (iv) Provider is required to do so by law; or (v) your account poses a security risk to the Platform.
You may stop using the Platform at any time. To request deletion of your account, contact your Subscriber's administrator or Provider at support@bluefabric.ai.
User Data is retained for the duration of the Subscriber's MSA. Upon termination or expiration of the MSA, Provider shall retain User Data for thirty (30) days to allow the Subscriber to export data, after which Provider shall securely delete or anonymize User Data unless retention is required by law.
To request deletion of your Personal Data, contact privacy@bluefabric.ai. Provider will respond to deletion requests within thirty (30) days.
Provider reserves the right to update or modify these Terms at any time. For material changes, Provider shall provide at least thirty (30) days' advance notice via the Platform, email, or other reasonable means. Continued use of the Platform after the effective date of any modification constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
Any dispute arising out of or relating to these Terms shall first be submitted to good-faith negotiation. If not resolved within thirty (30) days, the dispute shall be submitted to binding arbitration in Wilmington, Delaware, in accordance with the rules of the American Arbitration Association.
TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
These Terms constitute the entire agreement between you and Provider regarding your use of the Platform, subject to the MSA as between Provider and the Subscriber.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
You may not assign or transfer your rights or obligations under these Terms without Provider's prior written consent. Provider may freely assign these Terms in connection with a merger, acquisition, or sale of assets.
Provider shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, power failures, internet outages, cyberattacks, or third-party service failures.
If you have questions about these Terms, please contact:
x2i Inc.
711 S Dearborn, Chicago, IL 60605, US
Email: legal@bluefabric.ai | Privacy: privacy@bluefabric.ai | Support: support@bluefabric.ai
Website: https://bluefabric.ai